Discover new art style snapshots in What's in Your Bag Season 2 items!

The new art style snapshots capture your moments with characters in a smoother, more refined illustration style — feel their unique atmosphere more vividly than ever!

📅 Event Period

• June 2 (Tue) ~ June 15 (Mon) 11:59 PM (KST)

📌 Please Note!

• During the event period, new art style snapshots will appear randomly alongside the existing art style in What's in Your Bag Season 2 items.

Find your new art style snapshot now!

Hello, this is the Melting Operations Team.

The service access issue that occurred for about 40 minutes today has now been fully resolved, and you can use the service normally.

• Issue time: 2026. 05. 30. 07:30 ~ 08:10 (KST)

• Issue details: Unable to access the service and delays in some features

• Cause: Network failure

We apologize for the inconvenience this may have caused and ask for your understanding. We will do our best to provide a stable service environment so you can continue enjoying your conversations.

Thank you.

Improvement

You can now manage your activity profile and conversation profile separately!

Your activity profile — shown to others in character comments, creative activities, and more — and your conversation profile — used when chatting with characters — can now be managed independently.

How to Use

• To change the user profile in an existing chat room, update the default profile in Multi-profile.

• Your activity profile can be managed in My Page > My Info.

• Your conversation profile can be managed in My Page > Multi-profile.

We're working hard to make Melting even better.

Enjoy your Melting time today!

Melting has reached its 1st anniversary! 💖

Thank you so much to everyone who has been part of Melting's journey and shared in our growth over this past year. We've prepared something special just for you! A one-of-a-kind 1st Anniversary Date with Melting 🎁

📅 Event Period

May 23 (Sat) 00:00 ~ May 31 (Sun) 23:59 (KST)

🎉 1st Anniversary Event Lineup

1️⃣ Decorate Your 1st Anniversary Cake 🎂

Decorate your very own 1st anniversary cake with characters you've chatted with 100+ times! Freely adjust each character topping's position and size to create your own unique cake.

📌 Additional Features

• Save your finished cake image to keep as a memory

• Share your decorated cake on a character's comment board

2️⃣ Limited 1st Anniversary 1+1 Cone Bonus 💸

To celebrate our 1st anniversary, we've prepared a special 1+1 Cone package!

• 2,500 Cone → 5,000 Cone

• 5,400 Cone → 10,800 Cone

📌 Please Note

• Each package can be purchased once per person during the event period.

3️⃣ Triple Rewards for Play & Earn Cone 🎮

The Free Cone > Play & Earn Cone rewards will be tripled during the event period!

📌 Please Note

• Play & Earn Cone is only available on mobile.

Thank you so much for spending this past year with Melting 💖 It's because of you that Melting has grown this far.

We'll keep growing to bring you even more excitement and special moments. Stay tuned for the stories ahead ✨

Bug Fix

You can now log in to Melting with your Apple account on Safari and Chrome web browsers.

Log in now on the web and start enjoying Melting.

Enjoy your Melting time today! Thank you.

Hello, this is the Melting Operations Team.

First and foremost, we sincerely apologize for the extended service disruption caused by an unexpected technical issue during our database migration. We are pleased to inform you that all recovery work and stability testing have been completed, and the service has been fully restored.

In the interest of transparency and to rebuild your trust in our service, we would like to share the details of the incident and our response.

1. Cause of the Incident Today's maintenance was a database environment migration aimed at improving service performance and strengthening our incident response capabilities. Despite multiple rounds of internal testing prior to the migration, an unexpected system crash was discovered immediately after switching to the new environment — one that only occurred when large-scale data processing coincided with specific search conditions.

This was an exceptional situation that could not be reproduced in the pre-maintenance test environment. However, with data safety and zero data loss as our absolute top priority, resolving the root cause required additional time, which led to the extended recovery delay.

2. Service Restoration Confirmed We have confirmed that all features are functioning normally in the new database environment, and have verified that all user data has been safely preserved without any loss.

• Incident period: Thursday, May 21, 2026, 08:00 – 11:33 (KST)

Through this infrastructure migration, Melting has established a more robust and faster service foundation.

However, as the service operator, we feel a deep sense of responsibility for exceeding the planned maintenance window and causing prolonged inconvenience to our users. We will thoroughly review our operational processes to ensure this does not happen again, and we are committed to earning back your trust through a more stable service.

Thank you.

Melting Operations Team

Hello, this is the Melting Operations Team.

We are writing to update you on the current situation and the steps we are taking, as the service maintenance that began at 5:00 AM today has been delayed beyond the scheduled time, and some features were temporarily unavailable during the process.

This maintenance was a migration project aimed at fundamentally improving our core database (DB) infrastructure. We prepared thoroughly with multiple rehearsals and internal tests to minimize any unexpected variables. However, after switching to the new environment, we encountered exceptional instability that only emerged when combined with actual user behavior patterns and live traffic.

These issues have been identified as edge cases that are difficult to reproduce in standard pre-maintenance testing environments. We are currently working closely and in real time with our database partner to resolve the root cause.

Service is currently accessible, but you may experience intermittent instability in some features. The Operations Team is taking all necessary measures swiftly, with full service restoration and data protection as our top priorities.

We sincerely apologize for the extended inconvenience caused by the delay beyond the planned maintenance window. We will provide timely updates through further notices as the situation develops, and we will do our utmost until complete stability is restored. We appreciate your understanding and patience.

Thank you. Melting Operations Team

Hello, this is the Melting Operations Team.

We have scheduled a service maintenance to ensure a smoother experience. Please refer to the schedule below to avoid any inconvenience while using Melting.

• Maintenance Period: May 21, 2026 (Thu) 5:00 AM – 5:30 AM (KST)

• Reason: DB expansion for service stabilization

The maintenance schedule may change depending on circumstances. If there are any changes, we will notify you through our announcements.

Thank you.